Technical Support Specialist

Job Description

If you like customer service and have experience training or helping people become proficient with business software, this could be the position you've been looking for!  

System Concepts, Inc. is currently seeking a Help Desk Specialist who could also potentially serve as a trainer or implementation specialist. 

The company is entering its 40^th year developing software for the foodservice and hospitality industries under the brand name FOOD-TRAK (www.foodtrak.com). We have over 10,000 users around the world. The company provides great benefits including health insurance and profit-sharing, generous vacation time, and all the specific training required to support our application.  We use the latest equipment and tools and are a Microsoft Partner.

Candidates for this position should have a background in customer service or client training and more specifically as an expert with regard to the complex business software application(s) they support.   A background including foodservice experience or experience with foodservice software is a major plus.  The ideal candidate for this position is passionate about helping people get comfortable and familiar with the software required to perform their jobs.   Great phone personality, patience and the ability to relate to people who may be having issues with their software are important.  Good verbal and written communication skills, the ability to quickly become an expert in our software, and providing clients with a positive support experience with effective solutions are also required.

Due to the depth of knowledge required with regard to our applications, new employees must be self-motivated and driven to understand every field and screen of the system, along with the purpose and best practice approach to each component.  Once this understanding is gained, opportunities will present themselves for training and implementation positions.

Applicant should have a strong technical understanding of Microsoft Windows desktop, office applications and browsers.    

Applicants must reside in the Phoenix metropolitan area.  Please use the link provided to complete the questionnaire.  You can attach your resume to that form.  We look forward to meeting you!  

 Requirements

·         Previous customer service or help desk experience supporting business application software 3+ years

·         Friendly, compassionate demeanor

·         Strong phone skills

·         Detail oriented

·         Training experience

·         Windows Office application experience

Helpful:

·         Foodservice industry experience

·         Understanding of database concepts

·         Accounting or bookkeeping background

·         IT or HTML skills